RETURN POLICY
We realize it's hard to know what an arrangement's like until you actually play it. If the music isn't what you're looking for, just return it within 15 days and we'll exchange it or give you credit against future purchases. Also, for each chart you order, at your request we'll include a free copy of the first page of 3 additional arrangements of your choosing. This may help you decide whether you want to order these other charts.
BACKORDERS
If part of your order is backordered, we'll send the music that's in stock and follow with the backordered item when it arrives. Since we use twice as much material and labor and have to pay postage twice, we charge shipping and handling for both shipments. At your request we'll be happy to wait and send the complete order with just a single shipping and handling charge.
TO PLACE AN ORDER
Our shopping cart works like most others you see on the web. The shipping and handling rate schedule assumes First Class/Priority Mail in the U.S. and Air Mail to Canada and Overseas. If you want expedited shipping, mention that in the Comments section of the shopping cart and we'll charge you whatever it costs us.
If you prefer to order the old-fashioned way, just e-mail the catalog number and title of each arrangement you want to order, along with your name, address, phone number and credit card information to us at dick@sldbrass.com. If you prefer, you can phone or fax the information to us. You can feel secure in leaving the information on our recorder if we're not in when you call--Dick's the only one who picks up the messages. Phone Toll-Free (800) 873-9798 or Fax (415) 598-1342.
If you want to use your credit card, we'll need the account number and expiration date. We accept Visa, MasterCard, Novus/Discover Card, American Express and PayPal. Overseas orders must pay by credit card or PayPal. It's cheaper and much less trouble for both of us.
If you want to use PayPal, check Invoice on the shopping cart and note in the Comments section that you're using Pay Pal. Then go to www.paypal.com and send the amount on the shopping cart to Solid Brass Music at dick@sldbrass.com.
SHIPPING INFORMATION
We'll ship orders within the U.S. by USPS First Class/Priority Mail unless you specify some other method. If you specify UPS, Federal Express or other special delivery, or if you live outside North America, we'll add the actual shipping cost to your invoice. Depending on what type of delivery you specify and where you live, special shipping arrangements can cost quite a bit more than the cost listed on the shopping cart.
Overseas orders will be sent by International Priority Mail.
|
U.S. |
Canada |
Overseas |
|
Total Retail Cost |
First Class or Priority Mail |
International Priority Mail |
International Priority Mail |
| Up to $20.00 | $4.00 | $5.00 | $10.00 |
| $20.01 to $50.00 | $6.00 | $8.00 | $11.00 |
| $50.01 to $75.00 | $7.00 | $10.00 | $12.00 |
| $75.01 to $100.00 | $8.00 | $15.00 | $15.00 |
| $100.01 to $125.00 | $9.00 | $16.00 | $20.00 |
| $125.01 to $150.00 | $10.00 | $17.00 | $24.00 |
| $150.01 to $175.00 | $11.00 | $18.00 | $28.00 |
| $175.01 to $200.00 | $12.00 | $19.00 | $32.00 |
| $200.01 to $250.00 | $14.00 | $20.00 | $37.00 |
| $250.01 to $300.00 | $16.00 | $21.00 | $42.00 |
| More than $300.00 | $16.00 plus $1.50 for each $50 bracket above $300 | $21.00 plus $1.50 for each $50 bracket above $300 | $42.00 plus $4.00 for each $50 bracket above $300 |